If you get "What's the price?", "When does it ship?", "Do you have size S?" from 50 different people a day and can't keep up, you're not alone. Most e-commerce sites or boutique businesses drop their actual work and stand guard over DMs. But you don't have to anymore.

Why Don't Classic Auto-Replies Work?

We used to say "Send a DM for the price", and when a DM arrived, we would copy-paste the same long and boring robot text to everyone. However, nowadays, customers want special attention. When someone asks, "Hello, do you have size S of that red dress?", a robotic answer like "All our products are on our website" means losing the sale.

How Does Dowaba AI Reply Naturally?

Dowaba is not a simple "If A, then B" bot. An advanced artificial intelligence (similar to Gemini/ChatGPT) works behind it. You upload your product catalog and prices to the system once. Then the magic begins:

  • Customer: "Hi, do you still have size 38 of the shoe in yesterday's story?"
  • Dowaba AI: "Hello! Yes, size 38 of that model is currently in stock. The price is 1,250 TL. Shall I send you the link so you can create an order right away?"

Both Comments and DMs are Under Control

Not only DMs but also comments on your Instagram posts are potential customers. You can set the "Reply to comment and send DM immediately" rule from the Dowaba panel. When someone types "Price?" in a comment, the AI instantly replies to the comment saying "We sent the details via DM", and a very friendly, product-specific price description drops into the customer's inbox.

In short, while you sleep at night, or spend time with your family on Sunday, you have a loyal employee who takes care of your customers just like a real human being. And without a salary!