The moment you say "Our customers only use WhatsApp," you're missing hundreds of thousands of potential customers who flock to your competitors on Telegram. Especially for tech enthusiasts, international customers, and privacy-conscious users, Telegram is the number one choice. So how do you bring your business to this massive platform?

Why Is Telegram Rising?

Telegram has reached 950 million active users worldwide. In Turkey, Telegram has become the primary communication channel, particularly in crypto, e-commerce, and tech communities. Users dissatisfied with WhatsApp's file size limits, group restrictions, and privacy policies are migrating to Telegram.

Is Telegram Really Necessary When You Have WhatsApp?

Absolutely yes. Here are 5 critical reasons:

  • File Sharing: Telegram supports file transfers up to 2 GB. Perfect for sharing catalogs, price lists, or technical documents.
  • Bot API Flexibility: Telegram's Bot API is one of the most advanced bot infrastructures in the world. You can build a full customer portal with inline buttons, payment integration, and mini apps (Web Apps).
  • Group and Channel Power: Groups of up to 200,000 members and channels with unlimited subscribers make mass announcements and community management effortless.
  • International Customers: In Russia, Central Asia, Iran, and Arab countries, Telegram is far more popular than WhatsApp.
  • Privacy-Focused Users: End-to-end encrypted "Secret Chats" ensure secure sharing of sensitive information.

How to Set Up a Telegram Bot with DoWaba?

Setting up Telegram integration from the DoWaba panel takes just 3 steps:

  1. Get a Token from BotFather: Go to @BotFather on Telegram, type the /newbot command, and choose your bot's name. Copy the API Token you receive.
  2. Paste It into DoWaba Panel: Click on the "Telegram" tab in the Integrations page, paste your token, and click "Connect."
  3. Let AI Take Over: Your Telegram bot now shares the same AI brain as WhatsApp. When customers write via Telegram, they receive the same smart, friendly, and knowledgeable responses.

Everything from One Panel

DoWaba's greatest strength is managing Telegram messages alongside WhatsApp and Instagram messages from the same panel. Your operator sees which channel a message came from, AI provides consistent answers across all channels, and customer history merges into a single profile.

Adding Telegram to your business channels means tapping into a customer pool your competitors haven't discovered yet. Start today with DoWaba.