Why a WhatsApp Call Instead of a Normal Phone Call?
Especially the younger generation and customers trying to reach you from abroad (for example, for clinics doing health tourism) use WhatsApp calls (VoIP) instead of normal GSM lines. It is both free and much more practical. However, most businesses have difficulty answering voice calls to their corporate WhatsApp lines, or these calls simply get lost.
How Does DoWaba WhatsApp Voice Assistant Work?
When a customer enters your business's WhatsApp number and clicks the "Voice Call" icon, the DoWaba infrastructure catches this WebRTC-based call. They are greeted by an artificial intelligence with a completely natural voice saying, "Hello, welcome to company X. How can I help you?"
What Can It Do?
- Appointment Scheduling: While talking to the customer over WhatsApp, it books an appointment directly into your calendar. Then, it sends a written confirmation message (PDF ticket or appointment summary) to the customer over the same WhatsApp number!
- Order Inquiry: The customer is recognized by their phone number. When they say, "What's the status of my cargo?", the AI scans the Trendyol or your own e-commerce site's database in the background and tells the cargo status verbally.
- Multilingual Support: It answers a patient calling from Germany in flawless German, and a customer calling from Russia in Russian. You don't need to employ human operators for different languages.
The Perfect Harmony of Written and Voice Communication
The best part is that when the voice call is over, the assistant can say, "I am also sending you the detailed address in writing over WhatsApp." That is, as soon as the voice assistant hangs up, a location link, price list, or appointment detail drops into the customer's WhatsApp message box. This is the highest point achievable in customer experience.