The first question you face when setting up an AI chatbot is: "What does this bot know about my business?" The answer is simple: nothing, unless you teach it. In this article, we explain how to transform your chatbot into your company's expert using DoWaba's Knowledge Base and document upload features.

General AI vs. Company-Specific AI

General-purpose AIs like ChatGPT or Gemini are wonderful, but they don't know your products, prices, return policies, or appointment hours. When your customer asks "How much is a hair coloring?" a generic AI gives a useless answer like "Prices vary from salon to salon."

This is where DoWaba makes the difference: it combines the power of general AI with your specific information to create a company-specific expert assistant.

How Does the Knowledge Base Work?

In the DoWaba panel, you enter your company's information in the "Knowledge Base" section. This information becomes the AI's "memory":

  • Services and Price List: "Haircut: $25, Hair coloring: $80-150 (depending on length), Keratin treatment: $200"
  • Working Hours: "Monday-Saturday 9:00 AM - 8:00 PM, Sunday closed"
  • FAQ: "Appointment cancellation window is 2 hours", "Parking available", "Credit cards accepted"
  • Company Policies: Return policy, warranty terms, delivery times

Bulk Training via Document Upload

If you have ready-made documents (PDF catalog, Word price list, Excel product table), you can drag-and-drop them directly into the system. DoWaba's AI reads these documents, understands them, and uses them as reference when answering customer questions.

For example, when you upload a 200-page product catalog and a customer asks "What are the specs of product code 547?", the AI finds that specific product's details from the catalog and presents them to the customer.

Prevent AI "Hallucination"

The biggest risk of AI is making things up when it doesn't know the answer (hallucination). DoWaba has a "If you don't know, transfer to a human instead of making things up" rule. When a question comes that has no answer in the knowledge base, the bot politely says "To give you the most accurate information on this, let me connect you with a colleague" and transfers to a live operator.

Continuous Learning Loop

The DoWaba panel includes an "Unanswered Questions" report. You can see questions the AI couldn't answer or transferred to an operator. As you add answers to these questions in the knowledge base, your bot gets a little smarter every day.

Your AI chatbot is only as smart as the information you give it. With DoWaba's knowledge base and document upload features, you can transform your bot into your company's most knowledgeable employee in just a few minutes.