FAQ Analysis
Automatic new FAQ suggestions, updates and contradiction detection from customer messages.
New Unified communication, one customer journey
Turn every customer conversation into revenue.
Bring conversations from WhatsApp to phone into one Inbox. Let your AI Agent reply, complete order and appointment tasks, then help your team move the opportunity through the Lead Pipeline.
- Setup takes about 10 minutes
- 9 channels, one unified Inbox
- GDPR compliant · data hosted in EU data centers
9-channel unified inbox
AI Agent that takes action
Lead pipeline + team assignment
WhatsApp, SMS, email and voice campaigns
See It in Your Industry
How does it work for your business?
Four different businesses, one assistant. Pick your industry and watch, in half a minute, how DoWaba handles a real customer conversation from start to finish.
Every unanswered call is a lost patient.
Your patient reaches out by phone, WhatsApp, or Instagram; the assistant finds the right doctor and time slot, collects the details, confirms the appointment, and sends the reminder.
Every call you miss is a lost customer.
When you're busy, closed, or away for the weekend — AI answers the phone: it speaks natural Turkish, books the appointment, and leaves a summary of the conversation in your panel.
Every unanswered DM is a lost order.
Even when the “Is this in stock?” message comes in at midnight, the assistant shows the product, collects size, color, and address, and closes the order before the chat ends.
Every unanswered message is an order going cold.
The assistant walks customers through the menu, captures every “no onions, no mayo” note one by one, and confirms the address and payment. All that's left for the kitchen is to cook.
Live demo sites built for your industry
Set up, trained and already online — try your own industry's assistant on its real site.
Universities
Student Affairs Digital Assistant. Enrolment certificates, tuition fees, transfers, disciplinary rules… backed by a ready FAQ bank built on higher-education legislation; downloadable legislation archive and a management guide with Claude included.
Explore the live demoMunicipalities
Citizen Communication Assistant. From a water outage to property tax it takes the request, assigns it to the right department and tracks its status; with a knowledge base built on municipal legislation.
Explore the live demoBeauty Salons
Salon Appointment Assistant. It handles the “are you free tomorrow?” questions arriving from Instagram DM and WhatsApp, and creates the appointment request.
Explore the live demoDental Clinics
Clinic Appointment Assistant. It takes the appointment request from the patient and asks how urgent it is; it gives no medical advice and leaves the decision to the dentist.
Explore the live demoThe conversations in these videos are real sample flows from the product, shown in Turkish.
Try Now
Test Burcu live
Our AI assistant is online 24/7. Phone, WhatsApp, Instagram, Telegram or email — try whatever channel you prefer; experience a real customer interaction, then set up your own site in 10 minutes.
Call by Phone · Turkey
0 850 305 46 68AI Burcu answers · ask about time/weather/appointments
CallMessage on WhatsApp
0 850 305 46 68Instant reply · ask about products/appointments/support
Open WhatsAppInstagram DM
@dowabaaDM us, AI Burcu replies · products/appointments
Open DMTelegram
@DoWaba_BotChat with bot · instant AI reply 24/7
Open BotEmail · IMAP/SMTP
info@dowaba.comSend an email, AI replies in minutes
Send EmailWeb Chat · Site Widget
dowaba.com/destekChat with AI Burcu via site widget · 24/7 instant
Open ChatStandard call/message rates apply depending on your carrier. Burcu does not sell directly to you; she only demonstrates how DoWaba works.
Nine communication channels, managed in one unified Inbox
Call Center
WhatsApp
Instagram
Email
Telegram
Messenger
TikTok
X
Web Widget
Customer Journey
One communication system, from first message to repeat sale.
The unified Inbox, action-taking AI Agent, Lead Pipeline and multichannel campaigns work together with the same customer context.
01Capture
Never lose a conversation between channels.
WhatsApp, Instagram, Messenger, Telegram, TikTok, X, email, web chat and voice calls arrive in one time-ordered Inbox.
- 9-channel unified inbox
- Live alerts + unread filters
- Lead ads + web widget
02Convert
Let AI complete the work, not just answer.
Your AI Agent uses FAQs and conversation history, checks orders through SQL/HTTP functions, books appointments and hands conversations to your team when needed.
- SQL + HTTP + native actions
- Live human and team handoff
- Lead pipeline + assignment
03Grow
Keep follow-ups, campaigns and insights together.
Reach the right audience with WhatsApp, SMS, email and voice campaigns, then use delivery, read, reply and AI analysis reports to choose the next step.
- Campaigns across 4 channels
- Delivery + response analytics
- Smart retry for failed sends
All Channels
Unified Inbox12
AllUnread
AY
Ayşe Yıldız
Will my order arrive today?
MK
Mehmet Kaya
Is tomorrow at 14:00 available?
ED
Ece Demir
Can I get pricing information?
AY
Ayşe YıldızWhatsApp · Customer
Qualified Lead
AYHi, is the order I placed yesterday on its way today?
AI AI Agent is checking
Order system checkedHTTP function · order #4821 found
1,2 sn
EYYour order shipped this morning. Delivery is expected tomorrow between 14:00 and 17:00.
Write a message or type / for a saved reply…→
AI Agent
3 actions completed
- Order details verified
- Purchase intent: high
- Pipeline stage updated
Pipeline
Qualified Lead
NewContactedQualified
Ready for team takeover
Full context and AI summary are preserved
9 channels · 1 inbox
Real-time AI actions
Lead pipeline
Human + AI collaboration
Integrations
Be everywhere your customers are.
Nine channels, one unified Inbox. Every interaction from messages to phone calls is tracked; AI, translation, saved replies and team handoff work in the same context.
Official Business API. Templates, campaigns, 1-on-1 support.
Official APIInstagram DM
DMs, story replies, comment automation — all in one inbox.
DM + CommentsConnect your existing addresses via IMAP/SMTP. Thread history preserved.
IMAP / SMTPTelegram
Bot API. Groups, channels, inline commands.
Bot APIMessenger
Facebook page messages. Automation flows, labels.
FB Graph APITikTok
Video drafts and publishing, plus messaging and comment flows for approved accounts.
Content + BetaX
Manage X conversations, media replies and AI-assisted messaging in one stream.
DM + AIWeb Widget
One line of code — your site's live support box. Chatbot powered.
One line of codePhone (AI Voice)
Dedicated SIP number per site. AI answers 24/7; manage the mandatory short notice and selectable privacy modes in one panel.
SIP / PJSIP
Platform
End-to-end customer communication for your business
Manage chats, calls and campaigns on one powerful platform — each capability in its own panel, all working together.
AI Chatbot
See details
Repetitive questions solved by AI.
A chatbot trained on your own products, services and FAQs answers customer messages in real time — and hands off to live support when uncertain.
- Latest AI agents, fine-tuned on your own dataset
- 100+ languages including Turkish and English
- Automatic live-support transfer on uncertainty
- Conversation summary, labels and topic detection
Bulk Messaging
See details
Your campaign reaches thousands instantly .
Segment your audience, pick a template, schedule. DoWaba tracks delivery in the background, retries failures, and generates the report instantly.
- High delivery rates with WhatsApp-approved templates
- Segmentation: labels, last purchase, region
- Scheduling and recurring campaigns
- Delivered/read/replied report per send
AI Call Center
See details
Let AI answer the phone too.
Each site gets its own SIP number. When a customer calls, the AI voice assistant greets them naturally, books appointments, checks orders, and hands off to a human when needed. Every call starts with a mandatory short AI notice; the business selects audio and transcript, transcript only, or no content retention for the AI-led phase. DoWaba retains no human, translation, or application transfer content.
- Dedicated SIP/DID number per site — NetGSM, sip-trunk or your own carrier
- Real-time voice with Gemini Live — typically under 800 ms response
- Selectable for the AI-led phase: audio + transcript + summary, transcript only, or no content retention
- Same function catalog (SQL/HTTP/native) works on phone too
- 300+ concurrent calls from a single server
- "Transfer to human" request appears instantly in the panel
- Switchboard / live transfer: when a caller says "can you connect me to the technical team?", the AI instantly connects them to the right person's phone from your transfer directory
- Scale up to 600 concurrent calls with capacity packages — 100/300/600 concurrent per site, custom quote up to 2,000
Online Appointment System
See details
No empty slots.
Define your services, staff and working hours once. AI spots the available slot while chatting on WhatsApp, Instagram, phone or web widget, books the appointment itself, and sends automatic confirmation/SMS/email notifications.
- Service catalog: name, duration, price, currency — unlimited services
- Per-staff working hours and break management
- Slot length, buffer, holidays, advance booking limit
- Auto-confirm or manual approval flow (one-click confirm/cancel link)
- SMS + WhatsApp + email notifications (customer and staff)
- Same catalog across all channels: AI sees the same calendar regardless of channel
Mail Campaign
See details
Send your customers AI-crafted mail campaigns.
Write a prompt — Gemini Pro generates a professional HTML template in seconds. Sent from your own SMTP, throttled within hourly/daily safety limits, scheduled to reach thousands of customers.
- AI prompt → subject + HTML body + plain text alternative in one shot
- Variables: {{contact_name}}, {{site_name}}, {{today}} and more
- Your own SMTP — Gmail, Mailcow, corporate mail, all supported
t
Trendyol Integration
Orders and returns automated.
Connect your Trendyol store; order, shipping and return data lands directly in your inbox. When a customer asks, the info is already there.
- Orders, shipping and returns auto-synced
- AI pulls up the relevant order when a customer asks
- Returns and exchanges managed from one place
AI Analysis
Your conversations, analyzed by AI
DoWaba analyzes incoming messages — finds missing FAQs, measures bot performance and tracks customer satisfaction.
Bot Performance
Measure your bot with response rate, resolution score and concrete improvement tips.
Sentiment Analysis
Measure customer satisfaction and catch at-risk conversations early.
Trending Topics
Discover the most-discussed topics and rising demands.
Prompt Health
Audit your AI system instructions for per-channel fit and conflicting directives.
Security & Compliance
Your data, our responsibility to keep it safe.
DoWaba was built with KVKK/GDPR compliance and customer data sovereignty at its core. All access is logged, privacy mode activates with one click, and data export or deletion requests are handled instantly.
- KVKK / GDPR-compliant infrastructure
- PII masking (privacy mode)
- Role-based access + audit log
- TLS 1.2+ in transit, AES-256 at rest
- Full data export (GDPR)
- Unlimited deletion requests
Compliance Summary
Data Sovereignty.
BackupEvery 2 hours
EncryptionAES-256
Audit logReal-time
AccessRBAC + 2FA
About
The team behind DoWaba.
DoWaba was built on 15+ years of software development experience and AI infrastructure. We're on a mission to transform how SMEs in Turkey communicate with their customers — from a one-person shop to a growing team.
The team consists of software engineers with years of product experience in Laravel backend, Vue.js frontend, mobile (Flutter) and real-time messaging infrastructure. "It works" is not enough — we aim to build products that feel great to use.
0Years of software development experience
0Integrated communication channels
0Uptime (last 90 days)
0Active products and projects
Live Numbers
Right now on DoWaba
These are real numbers — we don't fake "10K+ happy customers." Data refreshes every 15 minutes.
272KTotal MessagesAI + human, all channelsUnder GDPR / KVKK, message contents are anonymized after 90 days by default — only date and count statistics are kept.
32,8KCustomers ReachedUnique people across all channels
44Active MembersSubscribed businesses
8Sub-UsersTeam & reseller customers
28Reseller CustomersManaged through resellers
140Active Sites154 total · 4 custom domains
68WhatsApp Lines69 connected accounts total
41Instagram Accounts41 connected accounts total
Our Solution Partner
We work with official integrations
We connect messaging channels directly via official APIs — no third-party broker, no latency.
Pricing
Simple plans that scale as you grow.
Monthly or annual billing, cancel anytime. Save 17% with annual. VAT included.
Business
Solo or small business — get started quickly.
$49.99 / mo
1,000 AI messages + 200 AI calls / month
- 1 business
- 1 WhatsApp / Instagram
- Web widget
- AI-powered chatbot
- AI phone (200 calls / month · 20 concurrent)
- Email support + API access
Professional
Mid-sized businesses — full features, priority support.
$124.99 / mo
5,000 AI messages + 2,000 AI calls / month
- 3 businesses
- 3 WhatsApp / Instagram
- Web widget
- AI phone (2,000 calls / month · 20 concurrent)
- Priority support + API access
- Analytics dashboard
Premium
Growing businesses with heavy message/call traffic.
$174.99 / mo
25,000 AI messages + 5,000 AI calls / month
- 3 businesses
- 25,000 AI messages / month
- 5,000 AI calls / month
- All channels + web widget
- Priority support + API access
Ultimate
High-volume call centers + multi-site businesses.
$374.99 / mo
100,000 AI messages + 10,000 AI calls / month
- 5 businesses
- 100,000 AI messages / month
- 10,000 AI calls / month
- 50 concurrent calls
- All channels + web widget
- 24/7 priority support + API
What do you pay for? License and AI are separate
The plan price is a software license — all channels, AI chatbot, AI call center, booking system and panel included. AI usage is separate: run it with your own free Gemini key (the AI cost goes directly to Google) or buy an AI Message Package. The license never carries AI usage cost — that is why our prices stay simple and predictable.
How is the quota counted?
1 AI message = 1 response generated by the bot with AI. Incoming customer messages and manual operator replies do not count; WhatsApp, SMS and email messages successfully sent from Campaigns count once per recipient. 1 AI call = 1 completed phone conversation; unanswered calls and call duration do not add units.
Need more calls?
Capacity packages raise concurrency to 100–600 and the monthly quota up to 100,000 calls — starting at $187.99/month.
See call center pricing
Enterprise
Enterprise
Custom capacity for high-volume enterprise use. Dedicated SIP trunk, SLA, named support manager and custom integration included — tailored to your needs.
- Unlimited businesses
- Unlimited WhatsApp / Instagram
- Unlimited AI messages
- Unlimited AI calls
- Dedicated SIP trunk + on-prem option
- SLA + named support manager
- Custom integration + training
Custom quotepriced based on usage volume
Get in touch
Monthly or annual billing · Save 17% annually · Cancel anytime
FAQ
Frequently asked questions.
What does DoWaba do and who is it for?
DoWaba is an AI-powered customer communication platform that brings WhatsApp, Instagram, Messenger, Telegram, TikTok, X, email, web chat and phone (AI Voice) into one unified Inbox. The AI Agent, Lead Pipeline, team assignment, call center, appointments and campaigns work together across the same customer journey.
How do I sign up?
Go to dowaba.com, click the "Get Started" button at the top right. Create a free account in 1 minute with your email and phone number. No credit card required — you'll be redirected to the dashboard right after sign-up.
How do I log in?
After registering, log in at dowaba.com/admin with your email and password. Forgot your password? Click the "Forgot Password" link on the login screen to reset it via email.
What services do you offer?
DoWaba's core layers are: (1) a 9-channel unified Inbox, (2) an AI Agent that takes action through SQL/HTTP functions, (3) Lead Pipeline and team assignment, (4) AI Call Center, (5) Online Appointment System, and (6) WhatsApp, SMS, email and voice campaigns. Conversation translation, AI analysis, webhooks/API and e-commerce integrations are part of the same platform.
What is the AI Call Center — does AI really answer the phone?
Yes. Each site gets its own SIP number. When a customer calls, the AI voice assistant greets them naturally, books appointments, takes orders, provides product information, and transfers to a human when needed. Every call starts with a mandatory short AI notice. The business selects audio and transcript, transcript only, or no content retention for the AI-led phase; DoWaba retains no human, translation, or application transfer content. Gemini Live delivers sub-800ms response latency and 300+ concurrent calls from a single server.
How does the Online Appointment System work?
Define your services, staff, and working hours once. The AI — while chatting with customers on WhatsApp, Instagram, phone, or web widget — spots an available slot and books the appointment itself. Choose automatic or manual confirmation flow; notifications go to both customer and staff via SMS + WhatsApp + email.
How do I connect the WhatsApp Business API?
We're a registered Meta Tech Provider working on the WhatsApp Business Platform's official Cloud API and Meta-approved Embedded Signup — and now you can connect without disconnecting your phone. In Coexistence (My Phone + Panel) mode you link your number through Meta's official Facebook flow; the WhatsApp Business app on your phone keeps working normally while you also manage it from the DoWaba panel with AI chatbot and bulk messaging — your recent chat history is imported into the panel too. The classic Cloud API method, which moves the number entirely to the API, is also available. Both methods complete in 10-15 minutes via a guided flow; our team handles certification, template approvals, and messaging limit increases.
Can the AI chatbot learn about my products?
Yes. You can add your FAQ, product info, service descriptions, or documents uploaded as PDF/CSV to the AI knowledge base. It can also connect to your own database (SQL functions) and REST APIs (HTTP functions). The chatbot generates answers from this data; when unsure, it hands the conversation to your live support team. Communicates in 100+ languages.
How is GDPR/KVKK compliance handled?
Role-based access, audit log, built-in privacy mode (PII masking), data retention settings, and processes compliant with customer data deletion requests are all ready on the platform. VERBİS registration and disclosure text templates are available in the documentation.
Is there an annual discount? What plans are available?
Annual payment offers a better price on Business and Professional. For higher volume there are monthly Premium (3 sites, 25,000 messages, 5,000 calls) and Ultimate (5 sites, 100,000 messages, 10,000 calls, 50 concurrent) plans. To serve multiple customers under your own brand, apply to the Solution Partner program.
What is the Solution Partner (reseller) program and how do I apply?
The Solution Partner (reseller) program is for agencies, developers, consultancies and teams who want to offer DoWaba to multiple customers. It is selective: you apply at dowaba.com/cozum-ortagi, our team reviews it, and approved applicants become resellers. As a partner you unlock white-label branding (your own logo, colors, domain), customer & sub-user management, AI pool distribution (allocate quota to your customers) and API access.
Can it talk to my existing CRM and e-commerce system?
Trendyol integration is built-in. For other systems, two-way data flow is set up via webhooks and REST API; HTTP functions let the chatbot access them directly. Typical integration time — for orders, customers, and products — is 1 business day. Developer documentation is available.
Can I see WhatsApp 'view once' messages?
View-once messages follow WhatsApp's privacy rules. When you connect via My Phone + Panel (Coexistence), these messages reach your linked WhatsApp and are shown once on your phone, exactly as WhatsApp intends. DoWaba offers no feature to bypass or permanently store them — respecting privacy protects both you and your customers. We do fully manage all standard media, FAQs, appointments, and your multi-channel inbox.
Does my WABA (WhatsApp Business Account) stay in my own Meta Business account?
Yes. With the official Embedded Signup flow, your WABA is created directly in your own Meta Business account — ownership and control stay fully with you. DoWaba only acts as a Tech Provider for technical access; it never owns your WABA or number.
Can I migrate my number to another provider?
Yes. Since the WABA is yours, you can migrate your number to another provider (BSP) anytime — no vendor lock-in. It is done via Meta's official number migration process; DoWaba does not block it.
Do you charge a per-message commission on top of Meta's fees?
No. We don't charge any extra per-message commission. Your subscription covers the software and AI processing quota. WhatsApp's (Meta) per-conversation fees go directly from your own WABA to Meta — we add no markup.
Can I receive all incoming message and status events via webhook?
Yes. You can receive all incoming messages and delivery/read (status) events at your own webhook endpoint. You define the endpoint from the Developer panel; events are delivered signed.
Can concurrent call capacity be increased for high call traffic?
Yes. Most plans support 20 concurrent calls by default (50 on Ultimate). For busier call center scenarios there are Capacity Packages: Capacity-100 (100 concurrent, 15,000 calls/month), Capacity-300 (300 concurrent, 50,000 calls/month) and Capacity-600 (600 concurrent, 100,000 calls/month). Custom quotes are available up to 2,000 concurrent. A package is assigned to a single site; the AI cost is covered by your own Gemini key. Details on the call center page.
Is DoWaba an official WhatsApp Business API solution provider (BSP)?
Yes. DoWaba is an official WhatsApp Business Platform solution provider (BSP) and a registered Meta Tech Provider. Our team handles the entire process: Embedded Signup, managed onboarding, business verification, WABA setup, number registration and template approval. The official WhatsApp Cloud API is used; your number stays safe and there is no ban risk.
Is there a setup fee for the WhatsApp Business API? Are number migration and webhooks supported?
There is no setup fee. The official WhatsApp Cloud API and webhook support are included in the plan; you can migrate your existing number (number ownership migration) and WABA ownership stays with you. Prices start at ₺1,999/mo — Meta's per-conversation fees are separate and go directly from your own WABA to Meta. Connecting via the Embedded Signup flow takes 10-15 minutes.
Partner Program
Are you a developer or an agency?
Sell DoWaba to your clients under your own brand, your own domain, and your own pricing — we handle the infrastructure, updates, and compliance. The program is selective; pricing, tier discounts, and the application are on the Partner page.
- White-label brandYour own logo, colors and domain. Your customers never see DoWaba — the panel is entirely your brand.
- AI pool distributionBuy from one pool, distribute quota to your customers. You decide who uses how much.
- Volume discounts15+ sites 5%, 30+ 15%, 50+ 20%, 100+ 25%. The more you grow, the lower your per-site cost.
S
Your Brand
Your colors
© Your Company — your own domain, your own brand.
Set your logo, color palette and domain from the reseller panel; your customers never see the DoWaba name.
Our Solution Partners
Partners growing with DoWaba
Some of our solution partners serving their customers under their own brand. Working with the right solution partner speeds up your setup and technical onboarding.
Quantumix
İstanbul Ticari Yazılımlar ve sektörel yazılım çözümleri
info@quantumix.com.tr 02162125227 Visit Site
Hemen Mağaza
Yeni Nesil E-Ticaret Altyapısı Tıkla, kur, hemen sat.
destek@hemenmagaza.com +90 850 840 9150 Visit Site
VAR Sistemi Asistanınız
Futbol Halı saha Maç Kayı ve canlı yayın hizmeti
info@varsistemi.com 02126516664 Visit Site
Waba Flow
Kobiler için Dijital Çözümler
dasakademimerkezi@gmail.com 05374523410 Visit Site
Aynala Medya ve Promosyon
Alanya 360 Dijital Ajans Kurumsal Kimliğe Değer Katan Dokunuşlar.
aynalapromosyon@gmail.com 0 532 515 07 46 Visit Site
Contact
Reach us directly.
For sales, integrations or general support — write to us on whichever channel suits you. We reply within an average of 2 hours on weekdays.
WhatsApp+90 850 305 46 68Fastest channel — weekdays 09:00–18:00
Emailinfo@dowaba.comFor technical questions and detailed requests
Phone+90 850 305 46 68Weekdays 09:00–18:00 (GMT+3)
Instagram@dowabaProduct news and team updates
LinkedInDoWabaProfessional inquiries
Live support/destekAssistant online 24/7
Never keep your customers waiting again.
Setup takes 10 minutes. Let AI answer your first message today.